Home/Refund Policy
Notes!
Thank you for shopping with Natsary! We understand that sometimes things don’t go as planned, and we’re here to help. This policy outlines the conditions under which you can receive a refund for products and plant care services purchased on Natsary.
Cancellations
You may cancel your order for a full refund at any time before it ships.
Returns

Due to the perishable nature of plants, we generally do not accept returns for plants. However, we will make exceptions in the following situations:

Wrong Item Shipped: If you receive an item that is different from what you ordered, please contact us within 48 hours of receiving your order. We will arrange for the return of the incorrect item and ship the correct item to you at no additional cost.

Damaged Item: If your plant arrives damaged in transit, please contact us within 48 hours of receiving your order and provide photos of the damage. We will issue a full refund or offer a replacement plant, depending on your preference.

Non-returnable Products
Soil, fertilizer, pots, and other gardening products are generally non-returnable unless they are defective.
Plant Care Services

Cancellations: You may cancel your plant care service appointment with at least 24 hours notice for a full refund. Cancellations with less than 24 hours notice will be charged a 50% cancellation fee.

Missed Appointments: If you miss your scheduled plant care service appointment without notice, you will not be eligible for a refund.

Unsatisfactory Service: If you are unsatisfied with the plant care service provided, please contact us within 48 hours of the appointment. We will work with you to resolve the issue and may offer a re-service or a partial refund depending on the situation.

General Refund Information

All refunds will be issued to the original payment method used for the purchase.

Please allow 5-7 business days for your refund to be processed.

We reserve the right to deny any refund request that we believe is fraudulent or abusive.

How to Request a Refund?

To request a refund, please contact Natsary customer support:


We appreciate your understanding and encourage you to contact us with any questions about our refund policy.

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